The window blinds / window shades must have been manufactured, supplied & installed by Sigma Blinds.
The use of the Blinds is limited to domestic use only unless otherwise specified. All products must be used correctly in the manner for which they were intended and the Guarantee does not cover Blinds that have been misused or abused in anyway. The Guarantee does not cover wear and tear. The Guarantee applies to the UK only.
Wear and tear
Improper care or use, inappropriate cleaning, alteration, relocation, misuse or accidental damage to the product in any way.
Any repair work by unauthorized third parties on Blinds supplied by Sigma Blinds and voids any Guarantee's or warranties.
Other incidents - such as floods, fire and earthquakes.
Proof of purchase showing the date of purchase must be retained by the customer as the Guarantee is only available to the original purchasing customer as shown on the receipt. The guarantee cannot be transferred to another third party.
If the product is defective in materials, manufacture or installation the original customer must contact Sigma Blinds within 30 days of the fault occurring. We reserve the right to inspect the fault before removal or repair. We must be provided with those facilities we reasonably require to carry out a proper inspection. If a replacement product or repair is necessary, we reserve the right to replace the product or carry out the repair using our own service engineers. If the fault is not resolved, at our discretion we will either refund the purchase price, or install new goods to you as a replacement. This shall constitute our sole obligation under this guarantee.
As our policy is one of continuous improvement, product changes may give rise to alternative products and installation. Where an identical product or installation method is no longer available, we will supply the nearest equivalent
If a claim is made under the guarantee and the defect is not due to faulty materials, manufacture or installation, Sigma Blinds reserve the right to charge the customer for time spent by the engineer at the current hourly rate and for any replacement parts.
Please contact Customer Care if you have any questions or require further information please call 01675 419 333.
The Guarantee is in addition to and does not affect your statutory rights.
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